Senior Support Assistant

Job Introduction

Senior Support Assistant 

Contract: Permanent

Location: Office-based, Twinkl HQ, Sheffield

Hours: 37.5 hours per week minimum, but as required by the position. 

Salary: £27,000 - £31,000 (DOE)

The senior support assistant will serve as a trusted partner to a select group of Twinkl VP’s as they lead key strategic areas of the business. You’ll provide high-level administrative support, managing confidential information, and facilitating efficient communication and coordination with internal and external stakeholders. You’ll support on a variety of strategic projects as you broaden your knowledge about different areas of this fast growth organisation. This role requires a combination of strong organisational skills, attention to detail, and discretion to handle sensitive information with professionalism and integrity. You’ll have a hunger to learn and be eager to grow in your professional career.

Key Responsibilities:

Calendar Management:

• Manage calendars, including scheduling meetings, appointments, and conference calls, and proactively resolving scheduling conflicts.
• Prioritise and coordinate daily activities, ensuring efficient use of time and resources to maximise productivity and effectiveness.
  

Travel Coordination:

• Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas, in accordance with preferences and business needs.
• Prepare detailed travel agendas and expense reports, and provide logistical support during travel to ensure a smooth and hassle-free experience.

Communication and Correspondence:

• Screen and manage incoming emails and correspondence for select VP’s, prioritising urgent matters and responding promptly and professionally to inquiries.
• Draft and edit correspondence, presentations, reports, and other documents as requested, ensuring accuracy, clarity, and alignment with organisational standards.

Meeting Coordination and Support:

• Coordinate and prepare materials for meetings, including agendas, presentations, and supporting documentation, and distribute to attendees in advance.
• Attend meetings and take accurate minutes, and follow up on action items and decisions to ensure timely execution.

Information Management:

• Organise and maintain electronic and physical files, records, and databases related to activities, projects, and contacts, ensuring confidentiality and data security.
• Conduct research and compile information on various topics, providing summaries and analyses to support decision-making and strategic planning.

Special Projects and Initiatives:

• Support in managing special projects, initiatives, and strategic priorities, coordinating cross-functional teams and tracking progress towards key milestones and deliverables.
• Proactively identify opportunities to streamline processes, improve efficiency, and enhance the effectiveness of office operations.

Requirements

Qualifications and Experience

• Experience of working in a fast-paced and evolving environment for multiple stakeholders
• Experience in an office or admin role is preferred.
• Exceptional organisational and time management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to interact professionally and confidently with internal and external stakeholders at all levels.
• Discretion and confidentiality in handling sensitive information and confidential matters.
• High level of attention to detail and accuracy in all work activities.
  
• Proactive mindset with a willingness to take initiative.
• Ability to work independently with minimal supervision and as part of a collaborative team.

Skills and Attributes:

• Highly trustworthy individual, with ability to maintain confidentiality at the highest level.
• Engaged in the inner workings of the Twinkl Executive team, understand the priorities of all the stakeholders and proactively manage these.
• Demonstrable critical thinking skills, being able to navigate the demands of a high intensity environment ensuring the right prioritisation calls are made.

Benefits: 

Here are a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Referral scheme
• Cervical and Prostate screening
• Company sick pay after 3 months of service 
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave