Onboarding Executive

Job Introduction

Onboarding Executive 

Location: Sheffield HQ

Contract: Permanent

Hours: 37.5 hours per week 

Job Overview:

As an Onboarding Executive, your primary responsibility will be to drive revenue growth by introducing, upselling, and cross-selling key Twinkl products and Twinkl Group Companies. Alongside this, you will ensure a smooth onboarding process and deliver a positive, engaging first experience for all new customers.

Key Responsibilities:

• Upselling Twinkl Products: Proactively promote and upsell Twinkl products and services, including PD, Physical Products, Upgrades and other product lines, emphasising how these enhance and complement a Twinkl membership.

• Cross-Sell Twinkl Group Products: Introduce and sell products from the wider Twinkl Group, such as Crysp, Educake, Elevate, and Natterhub, showcasing their value propositions and incentives to convert new customers into paid subscribers.

• Customer Onboarding: Deliver engaging onboarding webinars and sessions for school customers, ensuring they maximize the value of their purchase and experience a seamless transition into using Twinkl Group products.

• Introductions to the Twinkl Group: Provide all new customers with comprehensive introductions to the wider Twinkl Group, fostering the awareness of complementary services available.

• Collaboration: Work closely with sales executives and other departments to align sales and onboarding efforts with broader business objectives, ensuring a consistent and strategic approach.

• Sales Coordination: Partner with key stakeholders across the Twinkl Group to ensure the timely and efficient delivery of products or services.

To succeed in the role, you will have:

• Demonstrated success in upselling and cross-selling products and services in a previous role, leading to a significant increase in revenue and customer retention rates.

• Developed and delivered engaging onboarding sessions for new customers, ensuring they understand the full range of products and services and how to maximise their use.

• Worked closely with sales, marketing, and product teams to align onboarding processes with sales strategies, resulting in a cohesive and efficient approach to customer engagement.

• Effectively communicated product value propositions to diverse audiences, tailoring presentations to meet the specific needs of various customer segments, including schools and educational institutions.

Benefits:

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process

• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.

• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year and Twinkl subscriptions.

• Quarterly company awards programme

• Seasonal events

• Referral scheme

• Cervical and Prostate screening

• Company sick pay after 3 months of service 

• After probation - cycle-to-work scheme

• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual