International Phase Manager

Job Introduction

Location: UK (Must permanently live in the UK & have the right to work without restrictions to apply for this role)

Salary: £35,000 per annum

Hours of work: 37.5hrs per week

Hiring Manager: Vanessa Dodd

Recruiter: Frazer Morton

First things first! What is Twinkl? What is Twinkl's mission?

Twinkl is here to "help those who teach." It's what brings us to work every day. We're proud to create educational resources that can be used at each step of a child's learning journey.

Our award-winning resource collection - created by teachers for teachers - provides unlimited supplementary digital and printable teaching resources at an unbeatable value.

We have over a million editable resources, and new content is added every day. Don't see what you need? Just ask! We make bespoke resources for our members as part of our world-class customer service promise to help those who teach.

We support educators and children around the world, and we’re committed to transforming lives through education.

Whoever you are, whatever you teach, Twinkl is here for you!

The Role:

The Phase Manager is responsible for supporting the continued growth through increasing our customer base, upgrades and portfolio expansion of international markets. The role requires a strong leader who can manage and enable a team of remote based Country Managers across different cultures and time zones, as they seek to innovate further and offer their customers opportunities to purchase, and upgrade their subscriptions. A strong track record of leadership, entrepreneurship and impeccable communication skills are essential.

The ability to maintain a creative culture and uphold the twinkl leadership promises is a must. Knowledge of the education publishing sector would be advantageous. The Phase Manager is accountable for bringing all of their team’s projects and products on line to tight deadlines. This role is also responsible for coaching and developing the team, and reporting weekly, monthly and quarterly in line with business expectations.  

Key responsibilities:

Team Leadership and Coaching:

• Lead, coach, and motivate a team of Country Managers to achieve their individual and collective goals.
• Provide ongoing coaching and support to empower team members to perform at their best.
• Foster a collaborative and high-performance team culture.

Strategy Development and Execution:

• Collaborate with the Head of Phases and other Phase Managers to define growth strategies.
• Translate company objectives into actionable plans for your team.
• Monitor progress and make adjustments as needed to ensure targets are met.

Commercial Mindset:

• Develop a deep understanding of our industry, market, and competitive landscape.
• Identify new opportunities for revenue generation and subscription growth.
• Analyse data and market trends to inform strategic decision-making.

Hustle Mentality:

• Embrace a proactive and results-driven approach to overcome challenges.
• Encourage innovation and creativity within the team to drive growth.
• Lead by example with a strong work ethic and determination.

Performance Metrics:

• Track key performance indicators (KPIs) to measure team and individual performance.
• Implement performance improvement plans when necessary to ensure targets are met or exceeded.

Cross-functional Collaboration:

• Work closely with other departments, such as Production Operations, Twinkl Cares, and Growth Marketing, to align strategies and achieve common objectives.
• Communicate effectively and build strong relationships with stakeholders.

In this role, you will learn:

• About different cultures and education systems globally
• Business growth through tuning into customers needs and requirement
• Market trends and competitive landscape to inform strategic decisions

You’ll work with:

• Head of Phases
• Other Phase Managers
• Country Managers
• International Operations Manager / Coordinator

We're interested in anyone who meets one, or a combination of the following: 

• Experienced in leadership and enabling growth
• Commercially minded, and focussed on adding value to the customer 
• Works well under pressure, and can manage multiple projects and requests
• A natural prioritiser
• A self-starter with a relentless pursuit of success and “get things done” attitude.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Referral scheme
• Cervical and Prostate screening
• Company sick pay after 3 months of service 
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave