Job Introduction

Senior Commercial Operations Manager – UK & Ireland

Location: Sheffield, UK (Hybrid)
 Contract: Full-time, Permanent
 Salary: £50,000–£70,000 DOE
 Recruiter: James Cook

We're looking for a commercially driven Senior Commercial Operations Manager to help deliver and optimise Twinkl's commercial strategy across the UK & Ireland.

This role sits at the centre of multiple cross-functional teams and will focus on turning strategy into action, leading commercial initiatives from planning through to delivery and performance evaluation.

You'll work closely with product, marketing, sales, partnerships, education, and supply teams to drive revenue growth, improve operational efficiency, and ensure commercial priorities are delivered effectively across both digital and physical products.

Key Responsibilities

• Lead end-to-end delivery of commercial initiatives.

• Translate commercial strategy into actionable plans and roadmaps.

• Own the consolidated orchestration of the UK&I product, content and physical product delivery roadmap.

• Drive the evolution of the UK&I proposition across key audiences.

• Own the UK&I catalogue architecture and commercial merchandising strategy for UKI.

• Lead the commercial planning and operational delivery of physical product ranges.

• Own supplier management, procurement, demand forecasting, inventory planning and product availability.

• Prioritise commercial initiatives and resource allocation to maximise business impact.

• Lead cross-functional delivery across Product, Marketing, Sales, Education and Operations.

• Design and optimise scalable commercial processes and ways of working.

• Analyse commercial performance, KPIs and operational insights to inform decisions.

• Drive continuous improvement across commercial operations, delivery and execution.

What We're Looking For

• 6–8+ years' experience in Commercial Operations, Programme Management, Product Operations, Supply Chain, or a similar commercial role.

• Proven experience leading complex, cross-functional commercial initiatives from planning through to delivery.

• Experience managing physical products, supplier relationships, procurement, demand forecasting, inventory and commercial product operations.

• Strong commercial acumen with the ability to use data and insights to drive decisions and prioritisation.

• Experience working across Product, Marketing, Sales, Education, Supply Chain and Operations.

• Excellent stakeholder management, communication and influencing skills.

• Experience designing and improving commercial processes, planning and operational efficiency.

• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.

Here's a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process.

• Diversity, inclusion and belonging - our Employee Network Programme includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.

• From day one - Westfield Health, 33 days annual leave per year (pro rata, inclusive of bank holidays), a "Me Day" each year, a charity day each year, flexible working policy with opportunities to work from home, and Twinkl subscriptions.

• Quarterly company awards programme.

• Seasonal events.

• Referral scheme.

• Company sick pay after three months of service.

• After probation - Cycle to Work scheme.

• Long-term service rewards including life insurance, enhanced pension contributions, enhanced maternity, adoption and paternity pay, additional annual leave, and long service awards.

This is a fantastic opportunity to shape commercial delivery at scale within a collaborative, mission-driven organisation, playing a key role in optimising both digital and physical product operations across Twinkl's UK & Ireland business.

#HPINDEED