Senior Commercial Operations Manager - UK and Ireland

Job Introduction

Senior Commercial Operations Manager – UK & Ireland

Location: Sheffield, UK (Hybrid)
Contract: Full-time, Permanent 
Salary: £50,000 – £70,000 per annum DOE
Hours: 37.5 per week
Recruiter: James Cook

Why this role matters

At Twinkl, we’re looking for a Senior Commercial Operations Manager to play a pivotal role in driving the execution of our commercial strategy across the UK & Ireland.

This is a highly impactful role at the centre of our cross-functional teams. You’ll turn strategy into action owning the delivery of commercial initiatives end-to-end, ensuring they are effectively planned, executed, and optimised to drive measurable growth.

If you thrive in fast-paced environments, enjoy bringing structure to complexity, and are motivated by commercial impact, this role offers a unique opportunity to shape how we deliver value across both B2C and B2B markets.

What you’ll be doing

End-to-end delivery & execution

• Own the full lifecycle of commercial initiatives from ideation and planning through to go-to-market and post-launch evaluation
• Ensure all initiatives are delivered on time, on brief, and aligned to commercial objectives
• Drive measurable outcomes, with a strong focus on revenue and performance impact

Strategy into action

• Translate strategic priorities into clear, actionable roadmaps and delivery plans
• Align timelines, deliverables, and ownership across multiple teams
• Support prioritisation to ensure focus on the highest-value opportunities

Roadmap & portfolio management

• Lead the planning and management of the UKI product and content roadmap
• Ensure alignment with market needs, customer segments, and revenue opportunities
• Evolve and optimise our UKI catalogue architecture to improve discoverability and performance (including SEO alignment)

Cross-functional leadership

• Act as the central point of coordination across education, product, marketing, sales, innovation, and partnerships
• Drive alignment on priorities, responsibilities, and shared goals
• Facilitate strong collaboration, clear communication, and seamless delivery

Process & operational excellence

• Design and implement scalable processes and ways of working
• Embed best practices to improve delivery speed, consistency, and quality
• Continuously identify opportunities to improve efficiency and commercial performance

Performance & insight

• Partner with data teams to define KPIs, dashboards, and reporting frameworks
• Analyse performance and provide actionable insights, what’s working, what’s not, and why
• Feed learnings back into planning cycles to drive continuous improvement

What we’re looking for

• 6-8+ years’ experience in commercial operations, programme management, or delivery-focused roles
• Proven track record of delivering complex, cross-functional initiatives end-to-end
• Strong experience working across product, marketing, sales, and content/education teams
• Ability to translate strategy into clear execution plans with a focus on results
• Experience managing roadmaps, portfolios, or large-scale programmes
• Strong commercial acumen, with experience driving revenue, conversion, retention, or engagement
• Confidence working with data, defining KPIs, building dashboards, and using insights to inform decisions
• Demonstrated ability to improve processes and scale ways of working
• Excellent stakeholder management skills, with the ability to influence senior leaders
• Experience supporting P&L performance, including tracking revenue, costs, and commercial impact

How success will be measured (KPIs)

• % of commercial initiatives delivered on time
• Revenue uplift driven by delivered initiatives
• % of resources aligned to highest-value opportunities
• Stakeholder satisfaction and feedback

Why join us?

You’ll be joining a collaborative, mission-driven organisation where your work has real impact. This is a role where you can shape how commercial strategy is delivered at scale, influence senior stakeholders, and drive meaningful growth across UK & Ireland markets.

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