EDUCAKE Teacher Support Account Manager

Job Introduction

 Join Our Team as a Teacher Support Account Manager at Educake!

Educake is a dynamic and award-winning educational technology company. Because teachers love Educake, our friendly team is growing, so we are on the lookout for a proactive and passionate Teacher Support Account Manager. You’ll be an excellent fit for the role if you are enthusiastic about helping teachers, super-organised, and a great listener.

Annual salary: £28,000 - £30,600
Hours: 35 hours per week- 9:00am- 5:00pm (Flexible options also considered)
Contract: Full time, permanent, one month notice period
Line Manager: Account Manager Team Leader
Recruiter: Claire Bonnett 

Who Are We?

At Educake, we help teachers save time and improve learning through simple, powerful online quizzing. Thousands of schools use our platform for homework, revision, assessment and in-class learning. Based in Oxford, we support primary (KS2), secondary (KS3 & GCSE), and A-level across a growing range of subjects.

We’re now looking for a Teacher Support Account Manager to join our team. In this role, you’ll manage around 400 school subscriptions and play a vital part in helping teachers get the most out of Educake -  from onboarding new subscriptions to keeping engagement strong, and making sure renewals are handled proactively and smoothly.

You’ll be supporting schools predominantly in England, with some in Wales and Northern Ireland. This is a hybrid role, with time split between working from home and being in our Oxford office (at least once a week). We’d also love you to be available for occasional school visits and to represent Educake at events, where you can meet and support our customers in person.

This is a busy, hands-on role that follows the school academic calendar. September and July are particularly full-on, as schools are getting started for the year and preparing for the new year ahead. The days can be demanding, but also very rewarding if you enjoy working with people, staying organised and making a real impact.

Above all, we’re looking for someone who genuinely enjoys working with schools, is proactive and well-organised, and takes pride in providing excellent support.

Your Mission:

Your mission is simple: to make sure every school you look after feels confident, supported, and gets real value from Educake.

Key Responsibilities:

• Manage a portfolio of approximately 400 school subscriptions, acting as a consistent, trusted point of contact.

• Deliver outstanding, personalised support to help teachers get the most from Educake in their day-to-day teaching.

• Onboard new subscriptions with clarity and care, ensuring a smooth and confident start on the platform.

• Maintain strong engagement with your schools through regular check-ins, timely follow-ups and thoughtful outreach aligned to the school calendar.

• Monitor usage and account health, anticipate needs, and take proactive action to support retention and successful renewal.

• Take a proactive, consultative approach with your schools, helping them see where Educake could add further value across departments or year groups, and partnering with our Sales team to support sustainable growth.

• Keep accurate, well-organised account notes and records to ensure continuity and consistency of support.

• Offer occasional in-person support through school visits and by representing Educake at relevant events.

• Work closely with colleagues across Support, Sales, Content, and Product to share insights and improve the overall customer experience.

What We're Looking For:

• Experience working in either account management and/or the education sector (schools, MATs, or education organisations).

• A natural ability to build rapport, listen well and communicate clearly and warmly with a wide range of people.

• Strong organisation skills, with the ability to manage competing priorities - especially at busier times of the year (September and July).

• A proactive, solutions-focused mindset, with confidence to take initiative and follow things through.

• Comfortable working independently, while also being a collaborative and supportive team player.

• A genuine interest in education and supporting the people working within it.

• A strong sense of empathy and understanding of the day-to-day pressures faced by hard-working teachers.

Essential Skills:

• Excellent written and verbal communication in English.

• Strong attention to detail and the ability to keep accurate, up-to-date records.

• A calm, professional and empathetic approach to problem-solving.

• Confidence in using technology and learning new systems (CRM, support tools, online platforms).

• Ability to ask thoughtful, consultative questions that uncover real needs and challenges.

Nice to have:

• Previous experience working with teachers, department heads or school leadership teams.

• Experience supporting subscriptions, renewals or account portfolios.

• An understanding of how decisions are made and budgets are managed within schools or school groups.

• Familiarity with working in a fast-moving or agile environment.

What Success Looks Like in Your First 6–12 Months

By the end of your first few months, you’ll feel confident in the Educake platform, the rhythm of the school year, and the tools you need to manage your accounts effectively. You’ll have built strong working relationships with the teachers and school contacts you support, and they’ll know exactly who to turn to and trust for advice and guidance.

Within 6–12 months, you will have:

• Successfully onboarded new schools and guided them towards early wins on the platform.

• Developed a clear understanding of the needs, challenges and priorities of the schools in your portfolio.

• Established proactive engagement routines that keep your schools active, confident and supported throughout the academic year.

• Contributed to strong renewal rates by making sure schools see clear, ongoing value from Educake.

• Identified and supported thoughtful growth opportunities in partnership with the Sales team, where Educake could further support departments or year groups.

• Navigated busy periods (especially September and July) with organisation, resilience and a positive, professional approach.

• Become a trusted and valued member of the Educake team, contributing ideas, feedback and insight from your conversations with schools.

Our Recruitment Process:

Step one: Submit your CV and a tailored cover letter demonstrating your suitability for the role.

Step two: Suitable candidates will be invited to speak to a recruiter.

Step three: Participate in a video interview with two members of the Educake team.

Step four: Shortlisted candidates will complete an online, role-specific writing task.

Step five: Final interview/meeting with Educake Directors in our Oxford office.

Benefits of Joining Educake:

• Hybrid working arrangements: 1 or 2 days in the Oxford office and 3 or 4 days working from home

• Dedicated active hour each week to wellbeing/personal fitness.

• After probation: Access to our Cycle to Work scheme.

• After six months: Enhanced maternity and paternity pay.

Join us at Educake and be part of a supportive, innovative, and dynamic team dedicated to transforming education worldwide. Apply now to embark on an exciting journey with us!

Twinkl is advertising this role on behalf of Educake Ltd. By submitting your application, you agree that the data you submit may be shared within the Twinkl group for the purposes of reviewing and administering your application. Twinkl Ltd and Educake Ltd will be joint controllers in relation to such data.

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