Teacher Support Advisor - UK

Job Introduction

Location: UK, Remote

Annual Salary: £23,810

Hours of work: 37.5 hours per week, Tuesday to Saturday (including some late shifts)

Contract: Permanent

Line Manager: Kevin Williams

Recruiter: James Cook

Are you a passionate educator looking for a new way to make a difference?

Join our exceptional, friendly customer support team at Twinkl as a Teacher Support Adviser and provide world-class service to educators globally! This is your chance to use your teaching experience to support and advise other teachers and parents, helping them get the most out of their membership and resources.

What this role will involve:

• Effectively solving member account and membership problems via phone and written communications.
• Assisting educators, parents, and carers with finding the perfect resources based on their specific criteria.
• Communicating with tech advisers, resource creators, and designers to resolve technical queries and request new or amended resources.
• Educating customers on our memberships in a no-pressure environment.
• Working closely with various Twinkl teams (Product Owners, Segment Managers) to stay up-to-date and ensure seamless support.

What We're Looking For:

We're interested in passionate individuals who embody our values: Lead the way, go above and beyond, do the right thing, and be lovely.

Essential Skills & Experience:

• A background of teaching from within the classroom.
• A good understanding of the current UK curriculum.
• Excellent communication skills, including a thorough understanding of spelling and grammar, and a good phone manner.
• Strong IT skills and the facilities to work efficiently from home (reliable internet and own computer).Qualifications: PGCE qualified or Level 3 Teaching Assistant equivalent, and A to C in GCSE Maths & English.

Beneficial (But Not Essential):

• A background of working within a customer support environment.
• A thorough understanding of social media.

Why Twinkl?

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Referral scheme
• Cervical and Prostate screening
• Company sick pay after 3 months of service 
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave

Full training will be provided to ensure you become an expert ambassador for the brand.

Apply Today and Help Twinkl Members Across the Globe as a Teacher Support Advisor!