Office Facilities Assistant

Job Introduction

Job Title: Facilities Assistant
Location: Sheffield HQ
Hours: 37.5 hours per week

Salary: £23,810
 

About Twinkl:

Twinkl is a global educational publisher dedicated to supporting educators, parents and learners everywhere. Founded by teachers, for teachers, we provide world-class digital and physical resources that save time, inspire creativity, and help those who teach make a difference every day.

Our mission is simple, to help those who teach. From early years through to further education, Twinkl’s growing family of products and services supports learning communities in more than 200 countries. We are proud to be a people-first, purpose-driven organisation that values innovation, collaboration and inclusivity. Whether through our award-winning resources, professional development, or community outreach, we are shaping the future of education together.

At Twinkl, you’ll join a team united by purpose, driven by creativity, and passionate about making education better for everyone. You’ll have the opportunity to grow your skills, shape your career and make a tangible impact every day.

Overview:

We’re looking for a proactive and reliable Facilities Assistant to join our dedicated team at Twinkl’s Sheffield HQ.

You’ll help keep our workspace running smoothly by managing supplies, maintenance requests, access, and health & safety checks to create a safe, efficient, and welcoming environment. Working closely with our Office Manager, Cleaning and Operations Coordinator and the wider Estates team, you’ll support everything from daily building operations to event setups.

It’s a hands-on, varied role where no two days are the same, ideal for someone organised, practical, and people-focused who takes pride in maintaining a great place to work. The role includes split shifts, with early starts from 06:30 and late finishes up to 18:00 on a team rota.

Key Responsibilities:

• Support the day-to-day running of Twinkl’s Sheffield HQ, ensuring the office is safe, organised, and fully operational.
• Manage office supplies, deliveries, and stock levels, maintaining cost-effective and timely replenishment.
• Log, coordinate, and track maintenance requests, liaising with contractors and ensuring swift resolution.
• Help manage access, seating plans, and internal moves to keep workspaces functional and welcoming.
• Carry out regular health and safety checks, supporting fire and first aid procedures as needed.
• Assist with meeting room setup, company events, and general facilities administration.
• Provide a professional and friendly point of contact for staff, visitors, and contractors.

Experience and skills required:

• Previous experience in a facilities, office, or operations support role (around 2 years preferred).
• Strong organisational and problem-solving skills with a hands-on approach.
• Confident communicator who’s approachable and professional with all levels of staff and visitors.
• Practical understanding of health and safety in the workplace; fire warden or first aid training a plus.
• Reliable, flexible, and comfortable working both independently and as part of a small, busy team.
• Good IT literacy, especially Google Workspace tools.

What we offer:

In return for everything you bring, we offer a rewarding opportunity in a fast-growing, values-driven company with plenty of scope for growth and development.

• A friendly, welcoming, and supportive culture where people always come first.
• A strong commitment to diversity, inclusion and belonging with active Employee Network Groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• Comprehensive benefits from day one, including Westfield Health, 33 days’ annual leave (inclusive of bank holidays), a charity day each year and a Twinkl subscription.
• Quarterly company awards recognising exceptional contributions.
• Seasonal events and team activities throughout the year.
• Referral scheme and long-term service rewards, including life insurance and enhanced pension and family leave benefits.
• Additional perks after probation, including Cycle to Work Scheme and other lifestyle benefits.

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