Join Our USA Talent Network: Express Your Interest in Future Opportunities at Twinkl

Job Introduction

First things first! What is Twinkl? What is Twinkl’s mission?

Twinkl is here to “help those who teach.” It's what brings us to work every day. We're proud to create educational resources that can be used at each step of a child's learning journey.

Our award-winning resource collection - created by teachers for teachers - provides unlimited supplementary digital and printable teaching resources at an unbeatable value. 

We have over a million editable resources, and new content is added every day. Don’t see what you need? Just ask! We make bespoke resources for our members as part of our world-class customer service promise to help those who teach. 

We support educators and children across the United States and around the world, and we’re committed to transforming lives through education.

Whoever you are, whatever you teach, Twinkl is here for you!

Please be advised that this is a general job posting to gain insight into your interests and experience; this is not an actual job application. This will help us to gauge your experience for future opportunities!

The Roles:

Twinkl is looking for future Curriculum Writers, Curriculum Editors, and Teacher Support Advisors to create engaging educational resources for U.S. educators or to support our customers! 

Curriculum Writers/Editors: 

• You will create or edit innovative printable and digital teaching resources that address state standards. The content you write or edit will be turned into professional Twinkl resources by our highly skilled design and illustration team.
• You will be part of an agile team communicating via email, messaging, and video meetings. To fulfill this role, you will need to provide your own technology and have reliable high-speed internet access. 
• You will need to complete 15 hours (part-time) or 37.5 (full-time) hours every week and submit a designated quota of new resources every week. You will be expected to participate in weekly meetings during standard business hours, 9am - 2pm EST, Monday to Friday.

Teacher Support Advisors:

• You’ll be joining our exceptionally lovely customer support team to help provide our users with a world-class customer service experience! You will be joining an established team of teachers to answer calls, email queries, social media messages, and Twinkl’s new live chat tool, helping our users get the best out of their subscription by answering any questions they have quickly and efficiently.
• As a Teacher Support Advisor, you’ll be the first point of contact for our customers, specializing in the U.S.market. As such, you’ll be an expert on our products, services, and resources, acting as an ambassador for the brand by living and breathing our values: Lead the way, go above and beyond, do the right thing and be lovely.
• Primarily, you will work with the customer-facing teams, including customer support, schools, marketing, social media, product owners, segment managers, and country managers
• You will also work with other departments across the company and partner companies within the Hive as and when required.

Candidates must meet the following criteria: 

• Certified/licensed middle school educator. (State-issued certification/license must be current and in good standing.)

• Experienced educator with a wide variety of experience and a minimum of two years of recent classroom experience in a public school setting. 

Benefits:

In return for everything you bring to Twinkl, we can offer full-time employees an exciting role in a fast-growing and dynamic business with plenty of career progression opportunities, plus:

• Generous PTO and sick days

• Comprehensive medical, dental, and vision benefits

• Short and long-term disability insurance options

• 401(k) retirement plan with company match 

Here are some of the things that make Twinkl a great place to work:

• A friendly, welcoming, and supportive culture. We believe work should be fun, and we always put people before the process. 

• Flexible work-from-home positions.

• Diversity, inclusion, and belonging. Our Employee Network Program includes working groups for LGBTQ+, People of Color, Disabilities (visible and invisible), Women in Tech, and Working Parents. 

• Continuous Professional Development (CPD). Our ever-evolving program includes monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats, and mentoring. 

• Collaboration across continents! You’ll join a global team working to improve the lives of educators worldwide.